Customer Service, what do you think of when you hear that word? It is defined as customer service is the provision of service to customers before, during and after a purchase. I honestly think that is no longer true in today’s world. I don’t matter if you are at a car dealer ship looking for a new car or going to get something to eat in a drive thur, I for one, expect great customer service.
As many people know I just got married and we registered our “wish list” at Target. This seemed like the best place because they have nice things at good prices. We soon came to find out this was a huge mistake. The nightmare begins when we went to the store and started scanning everything we “wished for” on our list. We spent a few good hours in the store scanning home goods and grilling items before we were too worn-out to finish the whole list and decided to return on a different day to finish the list up. We went home and I decided to add things to the list that we didn’t get a chance to scan or I just forgot about. Once I pulled up the list online I noticed there were baby items on there! I was shocked, we had already sent out our invitations and I knew people were checking out the list. Great, now everyone thinks I’m getting married because I’m pregnant! I very quickly erased all the baby things, hoping no one seen them. I was running though the registry one more time to double check to make sure everything back to normal and then I noticed that 1/2 of the things we scanned in the store wasn’t there anymore! Someone’s stuff got on mine and they must have gotten some on my stuff on theirs. So, slowing I had to add back all the things I could remember back on the list. After a few more hours I finally got everything normal again give or take a thing or two. Battle won.
We didn’t have any more problems until after the wedding. We had received a few doubles on some things people forgot to take off the list and one night table that was shipping to our house damaged. On Saturday, we made a record of things we didn’t get off and still wanted and one of the things we were taking back and how much we would need to cover the extra. We arrived in Turkey Creek Target, loaded the returns in our red cart and scrolled up to the customer service lady. I advised her that the table was damaged and needed to be returned. After ringing up the other things she decided I had to have the packing slip in order to return it, the product was in the original box you would get from the store, which I remembered I throw away the day before. I wasn’t happy. So, we returned the other small items and decided to go ahead and get the things we needed. With a full cart, Phil finds the iPad part of the store and remembers we had a 10% coupon because we registered with Target at the house and we could get the iPad along with our other items with our gift cards we received as wedding gifts. The Turkey Creek store, of course didn’t have the one he wanted in stock but the store on Clinton Hwy had 4 available. We returned all of our items to the shelves and went home to get our coupon and go to the other Target.
We arrived home, I dug in the trash and found the package slip for the night stand and retrieved the coupon and went back out to get our things.
We repeated the process at the customer service desk with the night stand like we did at the other store. I handed the lady the package slip and the box the night stand came in and waited for my return; however in my world it could never be that easy. She couldn’t pull the product up in the computer! She had to call 2 managers to come over to see if they could help, negative. The night stand box didn’t have a barcode on it was the problem and no one could fix the problem. They had to call their help line, in Indian, and put on hold for 10 mins in order to find the right code. Finally, we get the product returned after 30 mins and went about our shopping we filled our cart with the same things (broom, towels, bed-set, etc) and went to go get the iPad and check out in the electronics department. The teenaged boy at the registry checked us out but he couldn’t get the coupon to scan. So he and took us back up the customer service to check out. The manager at customer service said the code was only good for the things that were left on the list that we didn’t receive. I read and reread the coupon it didn’t say that. I advised the manager, Moni, that the coupon didn’t state that and I wanted 10% off my order. She said she would have to get her manager to approve it since this was such a large total. Her manager arrives and we explained, twice, everything to her. She stated that she could only give us 10% off the things on our list. Fine, we weren’t going to get the iPad 10% off but the rest of the things were on the list. When she pulled up our list, yet again, most of the things were missing! Oh I was getting so mad! Then she made me go print out the list that shows what we had received off out list. The list showed that we got 1/2 the towels we put on the list but the original list didn’t show we even had towels on it. This proved that something was off. She still wouldn’t give us what we wanted! We decided to check out after this 5 hour ordeal and going home to some drinks.
Once we arrived home again, bitter, we were thinking the whole experience over. We noticed we didn’t get the full price on the items we returned. They charged us a 15% restocking fee on everything we return, even on the damaged items. What a scam. The more we talked about it the more streams we were building up. Phil was about to flip his lid. He wrote down everything we purchased, on and off our list, and the amounts. His figures show that Target screwed us out of $125 dollars total! He is going to call and complain to corporate or the BBB, until we get what is ours back. What a mess to deal with when you just got married.
Word of warning, don’t registry at Target! Save your sanity!